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FLATE RATE SHIPPING! $9.95 for orders below $199.99 and $19.95 for orders above $200.00.

Customer Service


Easy and Hassle-Free Shopping. We are Dedicated to Your Satisfaction.

CLOTHING


Returns

If you receive merchandise that you are unhappy with for any reason, simply return it to Catch Surf within 30 days –in the same condition you received it - and you will receive a refund. Returns are refunded in the method of original payment. No used merchandise will be accepted and any sent to Catch Surf, will be immediately returned to sender at sender’s expense and no credit given.


Exchanges

Wrong Size? No worries! Contact us, send it back and we’ll send the replacement at NO ADDITIONAL COST! If you need to exchange, simply email us at order@catchsurf.com within 30 days of receipt. Then return the merchandise in new, un-used condition and when we receive it, we will immediately ship out the replacement(s). Any shipping cost related to sending the wrong-sized merchandise back is your expense. But we will cover the cost to ship the replacement(s) to you!

No used merchandise will be accepted and any sent to Catch Surf, will be immediately returned to sender at sender’s expense and no credit given.

Please send all returns and exchanges with copy of original receipt to:

OnBoard Industries c/o Catch Surf
ATTN: Return/Exchanges Dept.
4/76 Darley Street
Mona Vale, NSW 2103
P: 612 9997 8266

Please allow approximately two to three weeks for the processing of your return. Your issuing bank may take an additional billing cycle to apply the credit to your card.

SURFBOARDS AND OTHER ACCESSORIES


Returns

If you receive product(s) that for any reason you are unhappy with, simply return it within 30 days - in new, un-opened and un-used condition - to receive a refund. Returns are refunded in the method of original payment. No used or open product(s) will be accepted and any sent to Catch Surf, will be immediately returned to sender at sender’s expense and no credit given.


Exchanges

Ordered a board too small? Too Large? No problem. Simply email us at order@catchsurf.com within 15 days of receipt and we will help you choose the correct size. Then simply return the product in new, un-opened and un-used condition and when we receive it, we will immediately ship out the replacement product. Any shipping costs related to exchanges are at your expense. No used or open product(s) will be accepted and any sent to Catch Surf, will be immediately returned to sender at sender’s expense and no credit given.

If you are unsure of size, please email us at info@catchsurf.com and we will gladly help you choose the proper size.

Please send all returns and exchanges with copy of original receipt to:

OnBoard Industries c/o Catch Surf
ATTN: Return/Exchanges Dept.
4/76 Darley Street
Mona Vale, NSW 2103
P: 612 9997 8266

Please allow approximately two to three weeks for the processing of your return. Your issuing bank may take an additional billing cycle to apply the credit to your card.


SURFBOARD WARRANTY

Catch Surf boards have a 30-day Limited Warranty for manufacturer and material defects. See our LIMITED WARRANTY page for details. Learn how to care for, use and repair your board by reviewing our CARE AND HANDLING GUIDE.

DAMAGED GOODS


If your product(s) or merchandise arrives damaged due to shipping, please contact shipper to start claims process. Then contact us at order@catchsurf.com or at 949-218-0428 with your order info and shipper claim # and we will expedite your replacement product(s) and/or merchandise.

RETURNS THAT ARE NOT RECEIVED


Catch Surf is not responsible for customer returns that are not received.

COD DELIVERIES


Catch Surf cannot accept COD deliveries.